OUR PRODUCT POLICIES
SHIPPING & RETURNS
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All Sales are Final! No Return or Exchanges. Please note this includes any order with promotional codes.
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If you have placed an order and have received confirmation via USPS and UPS delivery and you did not receive your order you must file a claim with the delivery company as we are not responsible for STOLEN OR LOST packages
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Please allow up to 7 business days for your order to ship with an additional 2 to 3 days for transit.
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Please note Saturday and Sunday our business does not ship out products. Only during business hours.
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If you are unsure about our product before placing your order, please feel free to email us at support@luxuryinteriorbytl.com and we will do our very best to respond back to all inquiries in a timely manner.
We highly recommend
When placing items in your cart be mindful before you proceed and confirm the order.
We will not be able to update your cart because your order has already been process.
If you have put in the wrong address, we are not able to go back in change the shipping.
DAMAGES
In the event of a damaged product, contact Customer Service immediately at support@luxuryinteriorbytl.com.
Please note pictures will be required once you have sent over your inquiry.
All claims made after 5 days will not be accepted. Please be advised all claims must be emailed within those 5 days. No EXCEPTION! Store credit will be issued. No refunds.
CARE INSTRUCTIONS
HOW TO TAKE CARE OF YOUR PILLOWS WITH LOVE
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Remove the pillow cover from the insert and wash them separately
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Turn the machine on a gentle cycle.
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Use mild laundry detergent.
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Once the cycle has ended, in your insert is completely dry, (No heat) fluff the pillows back out.
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Please note for pillow covers hanging dry is recommended.